Refund policy
Return & Exchange Policy
We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review the following policy.
Returns & Exchanges
We offer a 14-day return and exchange policy. You have 14 days from the date you receive your order to request a return or exchange.
To be eligible, the item must be:
- Unworn and unused.
- In its original condition.
- With all original tags attached.
- In its original packaging.
- Accompanied by proof of purchase.
Items that do not meet these conditions may not be eligible for return or exchange.
Inspection Before Receiving Your Order
For your convenience, you may inspect your order before accepting it from the delivery representative.
If you decide that you do not want to accept the order after inspection, you may return it immediately with the delivery representative. In this case, only the applicable shipping/delivery charges will be paid by the customer.
Once the order has been accepted, our standard 14-day return and exchange policy will apply.
How to Request a Return or Exchange
To request a return or exchange, please contact us at:
Please provide your order number and the reason for your return or exchange.
Items returned without contacting us and receiving approval beforehand may not be accepted.
Damaged or Defective Items
We carefully inspect our products before shipping. However, if you receive an item with a manufacturing defect, please contact us as soon as possible.
Manufacturing defects may be reported for up to 30 days from the date you receive your order.
Please provide your order number and clear photos or videos showing the defect so that we can evaluate the issue and assist you accordingly.
The 30-day period applies specifically to manufacturing defects and does not apply to general returns or changes of mind.
Non-Returnable Items
For hygiene and safety reasons, certain products cannot be returned or exchanged, including:
- Underwear and intimate clothing.
- Accessories Collection items.
- Any item that has been worn, used, washed, altered, or damaged after delivery.
- Items without their original tags or packaging.
If you are unsure whether an item is eligible for return or exchange, please contact us before sending it back.
Exchanges
If you would like to exchange an eligible item for another size, color, or product, please contact us within 14 days of receiving your order.
The item must meet all return conditions stated above.
Exchange requests are subject to product availability.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be processed using the applicable original payment method.
Please note that processing times may vary depending on your payment provider or bank.
Shipping and delivery charges are non-refundable, except where the return is due to a confirmed manufacturing defect or an error on our part.
Contact Us
If you have any questions about our Return & Exchange Policy, please contact us at: